This Refund & Cancellation Policy explains how BEE COMPLIANT handles cancellations, refunds, and disputes for the compliance services purchased through our website beecompliant.in. By engaging our services or making a payment, you agree to this policy.
1. Scope
This policy applies to professional service fees charged by BEE COMPLIANT. Government fees, statutory charges, third-party platform fees, and stamp duties paid to government portals (MCA, GST portal, IP India, Income Tax Department, etc.) are non-refundable once submitted, as we are unable to recover these from the relevant authority.
2. Cancellation by client — before work commences
- If you cancel a service within 24 hours of payment AND before any work has commenced (no documents collected, no portal access used, no draft prepared), you are eligible for a full refund of the professional service fee.
- Cancellation must be requested in writing to services@beecompliant.in with your invoice number and reason for cancellation.
- Approved refunds are processed within 7–10 business days back to the original payment method.
3. Cancellation by client — after work has commenced
- If work has already commenced (for example: documents collected, drafts prepared, DSC procured, or any portal submission initiated), only a partial refund may apply, at our reasonable discretion, based on the percentage of work completed.
- In most cases, refund eligibility after work has commenced is up to 50 % of the professional fee paid, after deducting work performed and any third-party costs already incurred.
- Government fees, DSC charges, name reservation fees, stamp duties, and any out-of-pocket expenses paid on your behalf are non-refundable.
- The decision on partial refunds rests with BEE COMPLIANT and will be communicated in writing within 5 business days of the cancellation request.
4. Cancellation by BEE COMPLIANT
BEE COMPLIANT reserves the right to decline or discontinue services if:
- The client provides false, incomplete, or misleading information.
- The client fails to provide required documents within 30 days of request.
- The service requested is determined to involve fraudulent intent or violation of Indian law.
- Communication or cooperation from the client becomes unreasonable.
In such cases, a refund will be issued only for the portion of work not yet performed, less any actual costs incurred.
5. Non-refundable situations
The following situations do not qualify for a refund:
- Service has been delivered and the deliverable (registration certificate, filing acknowledgement, trademark application number, etc.) has been issued by the relevant authority.
- Delays caused by the client (late submission of documents, non-response to communications, missing DSC, etc.).
- Delays caused by government portals or processing authorities, which are outside our control.
- Rejection of an application by the relevant authority due to client-supplied incorrect or insufficient information.
- Changes in law, government policy, or fee structures after work has commenced.
- Government fees, stamp duties, DSC charges, name approval fees, and any third-party charges.
6. Reapplication after rejection
If a filing or registration is rejected by the concerned authority due to documentation insufficiency, our team will guide you through reapplication. However, if reapplication requires payment of new government fees, those fees are payable by the client. We do not charge an additional professional fee for the first reapplication attempt within the same engagement, provided it occurs within 90 days of rejection.
7. Refund processing
- Approved refunds are credited to the original payment method (UPI, card, net banking, or Razorpay wallet) used for the original payment.
- Refund processing time: 5–7 business days from our end, plus an additional 3–5 business days at the payment processor and your bank, totaling up to 10 business days.
- Refunds for offline payments (cash, bank transfer, cheque) will be processed by NEFT to the same bank account from which payment was received.
- BEE COMPLIANT is not liable for delays caused by your bank or by Razorpay's settlement cycle.
8. Service guarantees
We make every reasonable effort to ensure timely and accurate filings. However, BEE COMPLIANT does not guarantee approval of any application by a government authority, as such approvals are at the sole discretion of the concerned authority. Service fees are charged for the professional work performed, irrespective of the outcome of government approvals.
9. Disputes
If you are dissatisfied with our services or our refund decision, please contact us first at services@beecompliant.in and we will work in good faith to resolve the matter. If a resolution cannot be reached, disputes will be subject to the exclusive jurisdiction of the courts as set out in our Terms of Service.
10. Contact for refunds
To raise a refund or cancellation request, please write to us at:
Please include your invoice number, service name, and reason for cancellation to help us process your request faster.
11. Updates to this policy
This policy may be updated from time to time. Material changes will be posted on this page along with a revised “Last updated” date. Continued use of our services after such changes constitutes acceptance of the revised policy.